By Annette Simmons
This article indicates readers tips to use the method of "dialogue" to assist teams become aware of and enhance their undesirable communique conduct. It explains the character of debate and why it's so tricky to accomplish, and gives a step by step "recipe" for discussion.
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Extra resources for A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work
No strategic plans or agendas. Just talk. After two days the hunting party sets outno longer a fractured group of individuals but a cohesive whole. When an animal was sighted, the members of the hunting party acted in symphony, coordinating their efforts, not from a strict action plan but from a shared sense of understanding and deep familiarity. A friend of mine had a chance to see this in action. She was asked to consult with a tribe in Alaska that was facing big decisions on self-government.
Dialogue only reveals what is at the core. For me, the greatest payoff of dialogue has been to watch over and over again a group's revelation of how "good" it really is. During dialogue, the "bad" falls away like unnecessary armor. If you believe that people are good, then the second philosophical assumption is easier to put into practice. No one can or should try to control the process of dialogue. We may facilitate but never direct or control. Dialogue is completely unpredictable. To impose a desired outcome is to corrupt the process.
When a group is impulsive and rushes to agree/act, it risks avoidable errors and predictable consequences. The speed of the workplace has accelerated to the point where perceptions of urgency tyrannize groups into treating all decisions as urgent. When that happens, groups risk bad decisions and fail to learn from past experience. Dialogue addresses both of these causes of process loss. Groups develop tolerance for increased levels of frustration and learn to suspend their rush to consensus long enough to fully explore unexamined options and issues.
A Safe Place for Dangerous Truths: Using Dialogue to Overcome Fear & Distrust at Work by Annette Simmons